First, Remain Calm
If you believe your car has been stolen, your immediate response is likely to completely freak out. This is understandable, but there is a chance you could be mistaken. It is possible that your car was towed or even that your teenager took it without asking. Make a few calls to local towing companies to see if your car is with them. If you determine that your car was, in fact, stolen, you must still remain calm so you can follow the correct procedures.
Call the Police
This is your first step once you know your vehicle was taken. To report your car as stolen, you will need to provide facts that the police can use to identify your car. This information includes a detailed description of the vehicle including make, model and year, color, and any unique features such as bumper stickers or dents. You will also want to have your license plate number and vehicle identification number (VIN) on hand to provide to police. If you don’t know these off the top of your head, consider keeping a note of them in your wallet or cell phone. It’s especially important to contact police right off the bat, since many carriers will not honor a claim unless a police report is filed first.
Contact Your Insurance Agent
After filing a report with the police, it is time to file a claim with your insurance. Only a comprehensive auto insurance policy offers coverage in the case of theft, but even if you do not have this policy it is a good idea to notify your insurance agent about the incident. By notifying insurance, you may still be able protect yourself against any damage that occurs to persons or property while the vehicle is in possession of the thief or thieves. You will want to have at hand the same vehicle information you provided to the police, as well as items such as the title, a list of the location of all keys to the vehicle, a list of any personal property that was in the vehicle, the police report number, and contact information for your finance or leasing company. You provide the information, and your agent will take care of the rest.
After taking the initial steps to report the theft to police and involve your insurance agent, you will want to tie up any loose ends by notifying other parties that have an interest in your vehicle. Your agent will likely take care of this, but you can also place a call to your finance or leasing company. Report the theft to the DMV as well.
You should continue working with your insurance agent to see about rental vehicle coverage, but the only thing to do once all these steps have been completed is to wait. Your car may be recovered, but unfortunately there is a chance it may not be. Your agent will be there by your side throughout the process, whatever happens.